Customer Support Representative

Dear Candidate,
We at INCENDIARY(www.getincendiary.com ) are looking out for a Customer Support Representative. Description: Customer Support Representative(Non Voice Process)
Call Support Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Maintains center database by entering information.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Willing to work in shifts
* Eligibility: any graduate with 50% and above aggregate scores.

Skills/Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

WALK-IN SESSION:

Date: 10th, 11th & 12th July, 2014
Venue: #719/A, 53-2, JK Towers, 3rd Floor, Sangam Circle, 8th Block, Jayanagar, Bangalore:82.
Time: 11:00AM-1:00PM
Please ensure that you carry the documents mentioned below for this Walk-in-Interview:
1. Resume
2. Photo ID (Passport, Driving license, Election ID Card)
Regards,

Araditha.