Wipro BPO Solutions" Hiring: Incident Handling- SQL @ Delhi

Company Wipro BPO Solutions Ltd Website http://careers.wipro.com/bpo Eligibility B.Tech/B.E. - Computers Experience 0-1 Year Location Delhi Wipro BPO Solutions Ltd Job Role: Incident Handling- SQL Job Summary : - Resolution of tickets within Defined SLA - Respond to tickets within pre defined SLA - Get technical download of applications. - Train new recruited agents. - Help Team in achieving team’s target - Attend / participate/ Contribute in training, resolution workshops organized by function. - Update / Create user manuals and knowledge base. - Take support from L2/ SME in complex problems / bugs or issues. - Identify and highlight Bugs/Issues in application. - Become Voice of customer and collate comprehensive feedback on services and support from customers. CLICK HERE TO MORE DETAILS & APPLY